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Well done to Julie who won Champagne & Shampoo!

 

Her name was chosen at random from more than 100 responses to our on-line survey

Julie is pictured with her dogs Tatou & Tintin being presented with her prizes by Nick Horniman

 

A huge 96% of you gave us positive responses, thank you, we are so pleased.

We will keep working hard to give you an excellent experience whenever you and your pets visit us.

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Your feedback matters!

• We listened to your suggestions and have now had a complete refurbishment spending over £10,000 on improving the practices. This includes a new roof at Cinderford and a makeover at Longhope.

 

 

• The sites are all clean and sparkly fresh with lighter, brighter reception area and Consult Rooms to add comfort to every visit.

 

 

• Clients suggested we open on Saturdays at Cinderford: this will happen as from Saturday 6th September, so clients will be able to access Pets Barn 7 days a week.

 

 

• We have voluntarily signed up to the Royal College Practice Standards Scheme: this means our aim of achieving exceptionally high standards will be professionally recognised.

 

 

• Our clients can trust us to continue the outstanding care they come to expect from all the team in every area of treatment, for them and for their pets.

You will be happy to hear that...

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